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"Hi Tina/Niki, now that we have settled back into our routine, I wanted to give some feedback on the trip. Firstly, I would like to commend your efforts in organising the whole trip for us. You have been very responsive and detailed. We absolutely enjoyed the whole process and felt very well taken care of the entire trip. Secondly, re the guides. Mr Zhao, as mentioned, impressed us all with his knowledge and command of he English language. He was very caring, staying late to ensure we got our dinner settled and that the food ordered would suit us (the elderly in the group couldn’t eat spicy). He was also very diligent in ensuring he came with us all the way to Shangrila to hand us over to Sarah. Again, we felt very well taken care of. Sarah was able to give us a lot of background cultural knowledge of Tibetans and everyday life. She was very very good in ensuring the elderly was well taken care of, planning our excursions to include the easier routes for the elderly, and even going to the extent of ensuring the elderly had special access to the electric buggy to ease her path. I cannot commend her enough for helping us throughout the trip and would highly recommend her to any future visitors needing the extra care. We would not have been able to manage this trip without her, I am sure. Lastly, on the drivers. Mr Na was very knowledgeable on Chinese history, as I discovered in my conversations with him in Chinese. Both he and Mr Zhang were very be try helpful and caring, ensuring we were all doing fine, especially when we reached higher altitudes. And also with our luggage.
Overall, we had an excellent experience this trip and I would definitely recommend everyone and your agency next time to my friends and family!" more